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Shipping policy

AUSTRALIA:

  • Australia Post - Standard Post - 3 to 5 Business Days estimate
  • Australia Post - Express Post - 1 to 2 Business Days estimate

Australian orders can be tracked via Australia Post.

NEW ZEALAND:

  • Australia Post - Standard Post - 4 to 7 Business Days estimate
  • Australia Post - Express Post - 2 to 5 Business Days estimate 

New Zealand orders can be tracked via Australia Post.

Orders are packed and sent during normal business hours between Monday and Friday (9am-5pm) AEST. Purchases made on weekends and public holidays will be processed the next business day.

TRACKING YOUR ORDER

All Australian and New Zealand orders can be tracked via Australia Post.

DELIVERY

The address details used for the shipment of your order are the exact details supplied by you at the time of ordering. Incorrect details may result in delivery delays so it is important to check these details when ordering.

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various countries outside of Australia. hairtalk makes every effort to ensure a quick and smooth delivery but does not take responsibility for any delays and extra fees which may be applied via customs and duty officers in the receiving country.

If no one is available for delivery of your purchase, local postal guidelines will apply. In the event of any issues with delivery, please contact your local postal provider for further assistance.

If a package is returned to us due to an incorrect address being provided, missed or refused delivery or failing to collect from the post office or collection point, the customer will have the choice of either:

  • paying for the reshipping of the order or
  • receiving a refund on the product component of the order minus the shipping costs.

PRICE & IMPORT TAX

All prices are charged in Australian dollars. Any home currency prices listed are indicative, based on current exchange rates. The total transaction amount may vary slightly once your order is charged to your credit card, if this is the chosen payment method. The reason for this is that when your order is charged to your card, the exchange rate used by your credit card company may vary to that indicated at the time of placing the order.

The prices listed on our website do not include relevant overseas duties and other custom charges and/or administration fees that the parcel may incur when entering the country of destination. The majority of shipments are delivered free of customs taxes and duties however the destination country’s customs agency may select your shipment for assessment and could charge duties and taxes and/ or administration fees on your shipment. These charges vary from country to country and are not covered by hairtalk.